Ideal Pattern of Business and IS Alignment for Improving e-Government Services in Saudi Arabia

ORCID

Abstract

Over the past few years, governments from all over the world are losing general public trust. This lack of public trust presents a significant challenge to public officers, citizens and politicians as it decreases community confidence in public officers and political performance and generates disappointment with community support and services. Alignment is a process where every stakeholder in the government infrastructure works together to achieve common business objectives. The aim of this paper is to study a comprehensive pattern (strategic, structural, social and cultural) of alignment with the aim of improving government services in Saudi Arabia. The data has been collected from different e-government experts from the Kingdom of Saudi Arabia. Study result indicates that public trust and e-government goals can be attained through establishing strong alignment between information systems (IS) departments and other government agencies.

Publication Date

2019-02-01

Publication Title

Journal of Software

Volume

14

Issue

2

First Page

92

Last Page

106

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10.17706/jsw.14.2.92-106" data-hide-no-mentions="true">

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