Abstract

Purpose The purpose of this paper is to identify the dimensions of e-retailing ethics from the consumers’ perspective and to develop a reliable and valid measurement instrument. Design/methodology/approach The paper is based on a quantitative survey conducted among Egyptian consumers aged 18 and above. These were measured on a five-point Likert scale. The reliability and validity of this six-factor scale are verified using empirical data collected randomly from Egyptians’ online consumers. Structure equation modelling used to test the suggested model. Findings The results showed that buyer perceptions about seller ethics (BPSE) is a second order construct composed of six factors (e.g. privacy, security, reliability, non-deception, service recover, and shared value). The results also showed that the BPSE has strong predictive capability in relation to online customer satisfaction and repurchase intention. Originality/value This project is one of the first empirical studies that develop a reliable and valid measurement instrument of BPSE. The findings provide several important theoretical and practical implications for online retailing and academic researchers as well as making a significant contribution to the body of knowledge in the online retailing context.

DOI

10.1108/IntR-09-2015-0272

Publication Date

2016-01-01

Publication Title

Internet Research

Volume

26

Issue

5

Publisher

Emerald

ISSN

1066-2243

Embargo Period

2024-11-19

Keywords

Developing countries, Surveys, E-commerce

First Page

1158

Last Page

1180

Additional Files
PEARL deposit licence.pdf (73 kB)
Download

Share

COinS