Abstract
© 2018 Elsevier Ltd The paper identifies the critical competencies affecting Egyptian travel agents’ performance while assessing the negative influence of nepotism on such competencies. To address this aim, the study uses a holistic dual approach employing a multivariate technique using Partial Least Squares Structural Equation Modelling (PLS-SEM) and a configuration method through a fuzzy-set Qualitative Comparative Analysis (fsQCA). Based on a sample of 500 travel agents’ employees, the results show that: (1) none of the competencies is sufficient to drive travel agents’ performance, (2) two distinct configurations of employee competencies are likely to result in high performance, and (3) nepotism has a direct negative influence on some of these competencies. The study holds important implications for both theory and practice.
DOI
10.1016/j.tourman.2018.01.002
Publication Date
2018-08-01
Publication Title
Tourism Management
Volume
67
Publisher
Elsevier
ISSN
0261-5177
Embargo Period
2024-11-19
First Page
3
Last Page
16
Recommended Citation
Elbaz, A., Haddoud, M., & Shehawy, Y. (2018) 'Nepotism, employees’ competencies and firm performance in the tourism sector: A dual multivariate and Qualitative Comparative Analysis approach', Tourism Management, 67, pp. 3-16. Elsevier: Available at: https://doi.org/10.1016/j.tourman.2018.01.002
