ORCID
- Shaofeng Liu: 0000-0002-8330-3335
Abstract
Enterprise Resource Planning (ERP) systems can greatly improve business productivity and better serve customers by creating values through integrating business processes and sharing current information. Knowledge Management (KM) is crucial for ERP systems implementation, but is particularly demanding task. This paper discusses ERP systems implementation in UK manufacturing and service sector organisations, focusing on empirical evidence of an innovative KM approach for improving knowledge competence for ERP success. Qualitative research was conducted, using semi-structured interviews with ERP experts. Data analysis used a combination of thematic and comparative analysis. The findings suggest that the integrative knowledge competence framework can provide ERP practitioners with useful guidance on what the key knowledge determinants are and how the relationships between knowledge components should be best managed to achieve ERP systems implementation success in real life business situations.
Publication Date
2016-10-01
Publication Title
Computers in Industry
Volume
82
ISSN
0166-3615
Embargo Period
2018-08-03
Keywords
ERP implementation success, Innovative KM approach, Knowledge competence wheel, Knowledge network model
First Page
205
Last Page
223
Recommended Citation
Jayawickrama, U., Liu, S., & Hudson Smith, M. (2016) 'Empirical evidence of an integrative knowledge competence framework for ERP systems implementation in UK industries', Computers in Industry, 82, pp. 205-223. Retrieved from https://pearl.plymouth.ac.uk/pbs-research/307
