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dc.contributor.authorSheaff, M
dc.date.accessioned2018-01-28T15:23:04Z
dc.date.available2018-01-28T15:23:04Z
dc.date.issued2017-11
dc.identifier.issn0261-0183
dc.identifier.issn1461-703X
dc.identifier.urihttp://hdl.handle.net/10026.1/10672
dc.description.abstract

<jats:p> An example of contracting arrangements within the National Health Service (NHS) provides the focus for considering accounts of organisational behaviour and failure. Public accounts of the outcome are contrasted with information disclosed in response to Freedom of Information Act (FOIA) requests. While the former focused on shortcomings in commercial expertise, sometimes at lower levels within organisational hierarchies, the latter suggests a need to consider the environment of social networks and power relationships. The data suggests obstacles to information flows across organisational boundaries were a contributory cause of failure, but a desire to present the implementation of policy in a positive light encouraged subsequent concealment of what Goffman (1959/1990) described as ‘dark secrets’. Through this example, the article provides an exploratory use of FOIA to examine social processes that frequently elude investigation. </jats:p>

dc.format.extent520-539
dc.languageen
dc.language.isoen
dc.publisherSAGE Publications
dc.subject4407 Policy and Administration
dc.subject44 Human Society
dc.titleConstructing accounts of organisational failure: Policy, power and concealment
dc.typejournal-article
dc.typeJournal Article
plymouth.issue4
plymouth.volume37
plymouth.publisher-urlhttp://dx.doi.org/10.1177/0261018316681252
plymouth.publication-statusPublished
plymouth.journalCritical Social Policy
dc.identifier.doi10.1177/0261018316681252
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/Faculty of Arts, Humanities and Business
plymouth.organisational-group/Plymouth/Research Groups
plymouth.organisational-group/Plymouth/Research Groups/Institute of Health and Community
plymouth.organisational-group/Plymouth/Users by role
dcterms.dateAccepted2016-10-28
dc.identifier.eissn1461-703X
dc.rights.embargoperiodNot known
rioxxterms.versionofrecord10.1177/0261018316681252
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserved
rioxxterms.licenseref.startdate2017-11
rioxxterms.typeJournal Article/Review


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