ORCID

Abstract

Electronic health records (EHR) are continuously evolving to better meet user needs, but the process is complicated by healthcare professionals and patients often disagreeing on priority areas of development. While this may be due to differences between professional and personal experiences, little is known whether specialist healthcare knowledge also affects user needs when using EHRs as patients. To investigate this, we analysed the responses of patient users in Sweden from the NORDeHEALTH 2022 Patient Survey. In the survey, respondents indicated whether they had healthcare education, and rated how useful various EHR information types and functions are. Average ratings were comparable between the two user groups, but significant differences were observed for information types and functions. Those without healthcare education rated the ability to point out errors as most useful, while those with healthcare education — the ability to contribute health information. The findings suggest healthcare education can influence users’ EHR preferences.

DOI

10.1145/3679318.3685412

Publication Date

2024-10-13

Publication Title

Live � Uniting HCI for a Hyperlocal and Global Experience: Proceedings of the 13th Nordic Conference on Human-Computer Interaction, NordiCHI 2024

ISBN

9798400709661

Keywords

EHR, Electronic health record, functionality, healthcare education, national survey, online records access, ORA, patient accessible electronic health record, patient portal, patient users, usefulness

Download

Share

COinS