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dc.contributor.authorBaines, R
dc.contributor.authorDonovan, J
dc.contributor.authorRegan de Bere, S
dc.contributor.authorArcher, J
dc.contributor.authorJones, R
dc.date.accessioned2019-04-25T08:22:39Z
dc.date.issued2019-04-03
dc.identifier.issn2372-0247
dc.identifier.issn2372-0247
dc.identifier.urihttp://hdl.handle.net/10026.1/13736
dc.description.abstract

Patient feedback is considered integral to patient safety and quality of care. However, limited research has compared the content of validated questionnaires with subjective patient experiences shared online. The aim of this study was to therefore identify and compare the content of psychiatric care experiences shared online with validated questionnaires. All research was conducted in co-production with a volunteer mental-health-patient-research-partner. We analysed all reviews published on the United Kingdom’s leading health and social care feedback platform Care Opinion, between 2005-2017 that discussed adult psychiatric care and compared findings with two validated questionnaires (ACP360 and General Medical Council patient feedback questionnaire). Our research findings show that patients describe some different measures of psychiatric care quality online and use different terminology to those used in validated questionnaires. Psychiatric care was also rarely discussed in relation to an individual psychiatrist alone. Multiple interactions affect patient experience and perceived care quality. Further work is needed to incorporate patient perceptions and terminology of care quality into patient feedback questionnaires and surveys. This may best be achieved through co-design although exploration of this approach is required. The current focus of patient feedback in revalidation is of limited value as patients do not typically disaggregate the care provided by an individual clinician from the wider healthcare team, system or environment. Although focused on psychiatry, research findings have clear implications for those looking to facilitate quality improvement and professional development.

dc.format.extent94-104
dc.languageen
dc.language.isoen
dc.publisherThe Beryl Institute
dc.subjectPatient feedback
dc.subjectpatient experience
dc.subjectPsychiatry
dc.subjectCare Opinion
dc.subjectQuality improvement
dc.titleComparing psychiatric care experiences shared online with validated questionnaires; do they include the same content?
dc.typejournal-article
dc.typeJournal Article
plymouth.issue1
plymouth.volume6
plymouth.publisher-urlhttp://dx.doi.org/10.35680/2372-0247.1308
plymouth.publication-statusPublished online
plymouth.journalPatient Experience Journal
dc.identifier.doi10.35680/2372-0247.1308
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/Faculty of Health
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA23 Education
plymouth.organisational-group/Plymouth/Research Groups
plymouth.organisational-group/Plymouth/Research Groups/Institute of Health and Community
plymouth.organisational-group/Plymouth/Users by role
plymouth.organisational-group/Plymouth/Users by role/Academics
dcterms.dateAccepted2019-04-02
dc.rights.embargodate2019-9-14
dc.identifier.eissn2372-0247
dc.rights.embargoperiodNot known
rioxxterms.versionofrecord10.35680/2372-0247.1308
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserved
rioxxterms.licenseref.startdate2019-04-03
rioxxterms.typeJournal Article/Review


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