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Document Type

Article

Abstract

Many destinations worldwide have enacted laws to protect consumers in general but which have relevance to tourists as consumers and thus destination competitiveness. The impact of any such consumer protection, however, is limited by certain complexities that erode consumer confidence within tourism contexts. These relate to unstable tourism environments, the changing dynamics of the travel services chain, growing product complexity, information failures, changes in consumer values, and technological change. Examples are provided of consumer laws relevant to each of these important features of tourism. Issues for further research into the links between consumer protection legislation and destination competitiveness are discussed.

Publication Date

2014-01-01

Publication Title

Journal of Tourism Consumption and Practice

Volume

6

Issue

2

First Page

1

Last Page

22

ISSN

1757 031X

Deposit Date

June 2018

Embargo Period

2024-10-21

Creative Commons License

Creative Commons Attribution 4.0 International License
This work is licensed under a Creative Commons Attribution 4.0 International License.

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