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dc.contributor.authorOzuem, Wen
dc.contributor.authorPatel, Aen
dc.contributor.authorHowell, KEen
dc.contributor.authorLancaster, Gen
dc.date.accessioned2017-04-26T12:38:23Z
dc.date.available2017-04-26T12:38:23Z
dc.date.issued2017en
dc.identifier.issn1470-7853en
dc.identifier.urihttp://hdl.handle.net/10026.1/9120
dc.format.extent97 - 115en
dc.language.isoenen
dc.titleAn exploration of consumers' response to online service recovery initiativesen
dc.typeJournal Article
plymouth.author-urlhttp://gateway.webofknowledge.com/gateway/Gateway.cgi?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000392908100008&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=11bb513d99f797142bcfeffcc58ea008en
plymouth.issue1en
plymouth.volume59en
plymouth.publication-statusPublisheden
plymouth.journalINTERNATIONAL JOURNAL OF MARKET RESEARCHen
dc.identifier.doi10.2501/IJMR-2016-048en
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA17 Business and Management Studies
plymouth.organisational-group/Plymouth/Research Groups
plymouth.organisational-group/Plymouth/Research Groups/Marine Institute
dcterms.dateAccepted2016-08-08en
dc.rights.embargodate2018-04-03en
dc.rights.embargoperiodNot knownen
rioxxterms.versionofrecord10.2501/IJMR-2016-048en
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserveden
rioxxterms.licenseref.startdate2017en
rioxxterms.typeJournal Article/Reviewen


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