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dc.contributor.authorMills, I
dc.contributor.authorFrost, J
dc.contributor.authorKay, E
dc.contributor.authorMoles, DR
dc.date.accessioned2015-12-14T09:57:09Z
dc.date.available2015-12-14T09:57:09Z
dc.date.issued2015-04
dc.identifier.issn0007-0610
dc.identifier.issn1476-5373
dc.identifier.urihttp://hdl.handle.net/10026.1/3946
dc.description.abstract

OBJECTIVES: To develop an understanding of the key features of person-centred care (PCC) in relation to general dental practice from a patient's perspective. BACKGROUND: PCC is acknowledged as an important dimension of quality with 'patient experience' increasingly used as a marker of quality within the NHS. A Dental Quality and Outcomes Framework (DQOF) is currently being piloted in the UK, which includes patient experience as one of the three domains. It is recognised that there is limited understanding of PCC within dentistry, with little evidence published on the subject. METHODS: This study uses qualitative methods to explore the views of 16 purposively sampled patients living in Southwest England. In-depth semi-structured interviews were recorded, transcribed, coded and analysed thematically. RESULTS: PCC was viewed as key in the delivery of high-quality care. Dimensions of PCC were identified and categorised as relational or functional aspects of care. Relational aspects of care were viewed as being central to the delivery of PCC with five components identified and named: connection, attitude, communication, empowerment and feeling valued. Functional aspects of care were identified as healthcare system and physical environment and were noted to influence PCC to a variable degree. CONCLUSION: A model of PCC in dentistry is proposed which has been generated from empirical evidence that represents the views of patients. It is hoped that this may inform and influence development of a tool to measure PCC within any future version of the DQOF.

dc.format.extent407-413
dc.format.mediumPrint
dc.languageen
dc.language.isoeng
dc.publisherSpringer Science and Business Media LLC
dc.subjectAdult
dc.subjectAged
dc.subjectAttitude to Health
dc.subjectDental Care
dc.subjectFemale
dc.subjectHumans
dc.subjectInterviews as Topic
dc.subjectMale
dc.subjectMiddle Aged
dc.subjectPatient Satisfaction
dc.subjectPatient-Centered Care
dc.subjectQuality of Health Care
dc.subjectUnited Kingdom
dc.subjectYoung Adult
dc.titlePerson-centred care in dentistry - the patients' perspective
dc.typejournal-article
dc.typeArticle
plymouth.author-urlhttps://www.ncbi.nlm.nih.gov/pubmed/25858738
plymouth.issue7
plymouth.volume218
plymouth.publication-statusPublished
plymouth.journalBritish Dental Journal
dc.identifier.doi10.1038/sj.bdj.2015.248
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/Faculty of Health
plymouth.organisational-group/Plymouth/Faculty of Health/Peninsula Dental School
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA03 Allied Health Professions, Dentistry, Nursing and Pharmacy
plymouth.organisational-group/Plymouth/Research Groups
plymouth.organisational-group/Plymouth/Research Groups/Institute of Health and Community
plymouth.organisational-group/Plymouth/Research Groups/Institute of Translational and Stratified Medicine (ITSMED)
plymouth.organisational-group/Plymouth/Research Groups/Institute of Translational and Stratified Medicine (ITSMED)/CCT&PS
plymouth.organisational-group/Plymouth/Users by role
plymouth.organisational-group/Plymouth/Users by role/Academics
dc.publisher.placeEngland
dcterms.dateAccepted2015-02-19
dc.identifier.eissn1476-5373
dc.rights.embargoperiodNot known
rioxxterms.versionofrecord10.1038/sj.bdj.2015.248
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserved
rioxxterms.licenseref.startdate2015-04-10
rioxxterms.typeJournal Article/Review


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