Grievance handling in Egyptian hotels and travel agencies
dc.contributor.author | Elbaz, AM | |
dc.contributor.author | Haddoud, Mohamed Yacine | |
dc.contributor.author | Onjewu, A-KE | |
dc.contributor.author | Abdelhamied, HHS | |
dc.date.accessioned | 2019-05-10T15:10:14Z | |
dc.date.available | 2019-05-10T15:10:14Z | |
dc.date.issued | 2019-05 | |
dc.identifier.issn | 0160-7383 | |
dc.identifier.uri | http://hdl.handle.net/10026.1/13824 | |
dc.description.abstract |
The literature on grievance handling is a highly developed body of work. Yet, findings on the most effective means of conflict management remain inconclusive. To address this gap, the current study adopts a novel fuzzy-set configuration approach using a sample of 857 employees in Egyptian tourism and hospitality. Consistent with the view that grievance handling is a complex issue that is responsive to “equifinal” solutions, the inherent findings establish the existence of two effective but alternative grievance handling techniques. These two styles were found to differ in terms of education, experience, age, gender and the nature of the organisation. The findings hold important implications for theory and practice. | |
dc.format.extent | 214-225 | |
dc.language | en | |
dc.language.iso | en | |
dc.publisher | Elsevier Masson | |
dc.subject | Grievance styles | |
dc.subject | Job satisfaction | |
dc.subject | Egypt | |
dc.title | Grievance handling in Egyptian hotels and travel agencies | |
dc.type | journal-article | |
dc.type | Journal Article | |
plymouth.author-url | https://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000470054400018&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=11bb513d99f797142bcfeffcc58ea008 | |
plymouth.volume | 76 | |
plymouth.publication-status | Published | |
plymouth.journal | Annals of Tourism Research | |
dc.identifier.doi | 10.1016/j.annals.2019.04.012 | |
plymouth.organisational-group | /Plymouth | |
plymouth.organisational-group | /Plymouth/Faculty of Arts, Humanities and Business | |
plymouth.organisational-group | /Plymouth/REF 2021 Researchers by UoA | |
plymouth.organisational-group | /Plymouth/REF 2021 Researchers by UoA/UoA17 Business and Management Studies | |
dcterms.dateAccepted | 2019-04-10 | |
dc.rights.embargodate | 2020-4-23 | |
dc.rights.embargoperiod | Not known | |
rioxxterms.versionofrecord | 10.1016/j.annals.2019.04.012 | |
rioxxterms.licenseref.uri | http://www.rioxx.net/licenses/all-rights-reserved | |
rioxxterms.licenseref.startdate | 2019-05 | |
rioxxterms.type | Journal Article/Review | |
atmire.cua.enabled |