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dc.contributor.authorTorre, I
dc.contributor.authorGoslin, Jeremy
dc.contributor.authorWhite, Laurence
dc.contributor.authorZanatto, Debora
dc.date.accessioned2019-04-05T14:28:05Z
dc.date.available2019-04-05T14:28:05Z
dc.date.issued2018-04-05
dc.identifier.isbn9781450354202
dc.identifier.urihttp://hdl.handle.net/10026.1/13670
dc.description.abstract

Societies rely on trustworthy communication in order to function, and the need for trust clearly extends to human-machine communication. Therefore, it is essential to design machines to elicit trust, so as to make interactions with them acceptable and successful. However, while there is a substantial literature on first impressions of trustworthiness based on various characteristics, including voice, not much is known about the trust development process. Are first impressions maintained over time? Or are they influenced by the experience of an agent's behaviour? We addressed these questions in three experiments using the "iterated investment game", a methodology derived from game theory that allows implicit measures of trust to be collected over time. Participants played the game with various agents having different voices: in the first experiment, participants played with a computer agent that had either a Standard Southern British English accent or a Liverpool accent; in the second experiment, they played with a computer agent that had either an SSBE or a Birmingham accent; in the third experiment, they played with a robot that had either a natural or a synthetic voice. All these agents behaved either trustworthily or untrustworthily. In all three experiments, participants trusted the agent with one voice more when it was trustworthy, and the agent with the other voice more when it was untrustworthy. This suggests that participants might change their trusting behaviour based on the congruency of the agent's behaviour with the participant's first impression. Implications for human-machine interaction design are discussed.

dc.format.extent1-6
dc.language.isoen
dc.publisherACM
dc.subjectVoice
dc.subjectHuman-Machine Interaction
dc.subjecttrust
dc.subjectbehavioural measures
dc.titleTrust in artificial voices
dc.typeconference
dc.typeConference Proceeding
plymouth.author-urlhttps://www.webofscience.com/api/gateway?GWVersion=2&SrcApp=PARTNER_APP&SrcAuth=LinksAMR&KeyUT=WOS:000492879300040&DestLinkType=FullRecord&DestApp=ALL_WOS&UsrCustomerID=11bb513d99f797142bcfeffcc58ea008
plymouth.conference-nameTechMindSociety '18: Technology, Mind, and Society
plymouth.publication-statusPublished
plymouth.journalProceedings of the Technology, Mind, and Society
dc.identifier.doi10.1145/3183654.3183691
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/Faculty of Health
plymouth.organisational-group/Plymouth/Faculty of Health/School of Psychology
plymouth.organisational-group/Plymouth/Faculty of Science and Engineering
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA04 Psychology, Psychiatry and Neuroscience
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA04 Psychology, Psychiatry and Neuroscience/UoA04 Psychology, Psychiatry and Neuroscience MANUAL
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plymouth.organisational-group/Plymouth/Research Groups/Centre for Brain, Cognition and Behaviour (CBCB)
plymouth.organisational-group/Plymouth/Research Groups/Centre for Brain, Cognition and Behaviour (CBCB)/Brain
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plymouth.organisational-group/Plymouth/Users by role/Academics
dc.rights.embargoperiodNot known
rioxxterms.versionofrecord10.1145/3183654.3183691
rioxxterms.licenseref.urihttp://www.rioxx.net/licenses/all-rights-reserved
rioxxterms.typeConference Paper/Proceeding/Abstract


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