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dc.contributor.authorSyltevik, S
dc.contributor.authorKaramperidis, S
dc.contributor.authorAntony, J
dc.contributor.authorTaheri, B
dc.date.accessioned2018-12-18T22:20:27Z
dc.date.available2018-12-18T22:20:27Z
dc.date.issued2018-01-02
dc.identifier.issn0265-671X
dc.identifier.issn1758-6682
dc.identifier.urihttp://hdl.handle.net/10026.1/13091
dc.description.abstract

<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>The purpose of this paper is to present the key findings of a systematic literature review (SLR) on Lean for services and, in particular, airport services.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The authors have utilised an SLR methodology proposed by Denyer and Tranfield (2009). A total of 23 papers published in 18 scientific journals have been systematically reviewed for evaluating and establishing the current status of Lean for airport services.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>It was observed that there are no journal publications on the use of Lean in UK airport services. Although value stream mapping has been widely accepted as a powerful Lean tool across many service organisations, its applications in airport services is in its early stages. One of the biggest challenges in the implementation of Lean for airport services is about maintaining the level of service standards. The most common barriers in the implementation of Lean for airport services may include: resistance to change, varied definitions of the term Lean for different people across the business and understanding the need for Lean in airport services as there is a misconception that Lean is confined to manufacturing.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>This paper seeks to contribute to and broaden the limited body of evidence of the applicability of Lean to airport services and identify areas for further research and review.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This paper makes an attempt to demonstrate the use of Lean thinking for service industries and, in particular, airport services. The authors have identified less than five papers on the use of Lean thinking in airport services and this paper sets the foundation for future research on the use of process excellence methodologies such as Lean. Moreover, the authors firmly believe that the results of this SLR can be extremely beneficial to many managers working in Airport Service contexts, irrespective of the country and culture of the organisation.</jats:p> </jats:sec>

dc.format.extent34-49
dc.languageen
dc.language.isoen
dc.publisherEmerald
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subjectLean
dc.subjectSystematic literature review
dc.subjectAirport services
dc.subjectLean services
dc.titleLean for Airport Services: a systematic literature review and agenda for future research
dc.typejournal-article
dc.typeReview
plymouth.issue1
plymouth.volume35
plymouth.publisher-urlhttp://dx.doi.org/10.1108/ijqrm-08-2016-0135
plymouth.publication-statusPublished
plymouth.journalInternational Journal of Quality and Reliability Management
dc.identifier.doi10.1108/IJQRM-08-2016-0135
plymouth.organisational-group/Plymouth
plymouth.organisational-group/Plymouth/Faculty of Arts, Humanities and Business
plymouth.organisational-group/Plymouth/Faculty of Arts, Humanities and Business/Plymouth Business School
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA
plymouth.organisational-group/Plymouth/REF 2021 Researchers by UoA/UoA17 Business and Management Studies
plymouth.organisational-group/Plymouth/Users by role
plymouth.organisational-group/Plymouth/Users by role/Academics
dcterms.dateAccepted2016-11-28
dc.identifier.eissn1758-6682
dc.rights.embargoperiodNot known
rioxxterms.versionofrecord10.1108/IJQRM-08-2016-0135
rioxxterms.licenseref.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/
rioxxterms.licenseref.startdate2018-01-02
rioxxterms.typeJournal Article/Review


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