The importance of customer expectations: An analysis of CSR in container shipping
dc.contributor.author | Tang, Lijun | |
dc.contributor.author | Gekara, V | |
dc.date.accessioned | 2018-11-05T10:00:25Z | |
dc.date.issued | 2018-11-11 | |
dc.identifier.issn | 0167-4544 | |
dc.identifier.issn | 1573-0697 | |
dc.identifier.uri | http://hdl.handle.net/10026.1/12721 | |
dc.description.abstract |
Corporate social responsibility (CSR) has been increasingly embraced by corporations to demonstrate effort to reduce negative environmental and social externalities resulting from their business activities. CSR covers a wide range of issues, including environmental concerns, occupational health and safety, local community social-economic welfare and workers’ rights and welfare issues. Through a detailed content analysis of the CSR-related documents on the websites of the top container shipping companies in the world, this paper examines CSR adoption in the container shipping business. The analysis reveals that while institutional pressure plays an important role, shipping companies are more sensitive to market demands and their focus on CSR elements is selective depending on anticipated customer expectations. | |
dc.format.extent | 383-393 | |
dc.language | en | |
dc.language.iso | en | |
dc.publisher | Springer Verlag | |
dc.subject | Behavioral and Social Science | |
dc.subject | Basic Behavioral and Social Science | |
dc.title | The importance of customer expectations: An analysis of CSR in container shipping | |
dc.type | journal-article | |
dc.type | Journal Article | |
plymouth.issue | 3 | |
plymouth.volume | 165 | |
plymouth.publication-status | Published | |
plymouth.journal | Journal of Business Ethics | |
dc.identifier.doi | 10.1007/s10551-018-4062-4 | |
plymouth.organisational-group | /Plymouth | |
plymouth.organisational-group | /Plymouth/Faculty of Arts, Humanities and Business | |
plymouth.organisational-group | /Plymouth/Faculty of Arts, Humanities and Business/Plymouth Business School | |
plymouth.organisational-group | /Plymouth/REF 2021 Researchers by UoA | |
plymouth.organisational-group | /Plymouth/REF 2021 Researchers by UoA/UoA17 Business and Management Studies | |
plymouth.organisational-group | /Plymouth/Users by role | |
plymouth.organisational-group | /Plymouth/Users by role/Academics | |
dcterms.dateAccepted | 2018-11-04 | |
dc.rights.embargodate | 2019-11-11 | |
dc.identifier.eissn | 1573-0697 | |
dc.rights.embargoperiod | Not known | |
rioxxterms.versionofrecord | 10.1007/s10551-018-4062-4 | |
rioxxterms.licenseref.uri | http://www.rioxx.net/licenses/all-rights-reserved | |
rioxxterms.licenseref.startdate | 2018-11-11 | |
rioxxterms.type | Journal Article/Review |