Application of Quality of Experience in Networked Services: Review, Trend & Perspectives

Abstract

Over the last decade, there has been an exponential growth of services over the Internet. Services such as online gaming are gaining popularity, whereas, Voice over Internet (VoIP) has been well established. Storage, management and processing of data have moved away from the devices to the cloud. Quality of experience (QoE) defined as the user’s perception of service quality is utilized in different technologies, services and products for improving end user satisfaction and provides quality of service (QoS) according to their demands. In this paper, we describe the utilization of QoE in different technologies, services and products for improving end user satisfaction. Specifically, we present the latest developments in QoE in multimedia services, network management, VoIP, web development, games and cloud computing. Finally, we discuss the current research, solutions and present open issues of future research in QoE.