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dc.contributor.authorGreenwood, V.
dc.contributor.authorDwyer, L.
dc.date.accessioned2018-06-22T10:00:26Z
dc.date.accessioned2018-06-25T12:16:35Z
dc.date.available2018-06-22T10:00:26Z
dc.date.available2018-06-25T12:16:35Z
dc.date.issued2014
dc.identifier.citation

Greenwood, V. and Dwyer, L. (2014) 'Challenges to comsumer protection legislation in tourism contexts', Journal of Tourism Consumption and Practice, 6(2), p.1-22

en_US
dc.identifier.issn1757-031X
dc.identifier.urihttp://hdl.handle.net/10026.1/11737
dc.description.abstract

Many destinations worldwide have enacted laws to protect consumers in general but which have relevance to tourists as consumers and thus destination competitiveness. The impact of any such consumer protection, however, is limited by certain complexities that erode consumer confidence within tourism contexts. These relate to unstable tourism environments, the changing dynamics of the travel services chain, growing product complexity, information failures, changes in consumer values, and technological change. Examples are provided of consumer laws relevant to each of these important features of tourism. Issues for further research into the links between consumer protection legislation and destination competitiveness are discussed.

en_US
dc.language.isoenen_US
dc.publisherUniversity of Plymouth
dc.rightsAttribution-NonCommercial-NoDerivs 3.0 United States*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/3.0/us/*
dc.subjectDestination competitivenessen_US
dc.subjectconsumer protectionen_US
dc.subjectconsumer lawen_US
dc.subjecttourist consumptionen_US
dc.titleChallenges to comsumer protection legislation in tourism contextsen_US
dc.typeArticle
plymouth.issue2
plymouth.volume6
plymouth.journalJournal of Tourism Consumption and Practice


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